Featured Article:
ASSESSMENT
Factors That Impact Employee Performance
Completed By:
[ ] CEO OR EXECUTIVE DIRECTOR [ ] DIRECTOR/MANAGER
[ ] SUPERVISOR [ ] BOARD DIRECTOR
Circle Each Statement That Is True:
1. We have a current strategic plan.
2. Each employee in any program or unit in the organization understands its required outputs and outcomes, and how they will be achieved.
3. Each person in a leadership position and every board member knows and believes in our mission and vision.
4. Lead staff know how to delegate responsibilities, and provide feedback and accountability to those who report to them.
5. Each supervisor is able to articulate his/her own program goal, objectives, outputs, and client outcomes.
6. Agency performance and quality improvement initiatives include client outcomes and strategies to achieve them more effectively.
7. Administrative services staff in all units and programs know and support the mission and vision.
8. Human Resources staff recruit and hire employees who are capable of achieving their program's outcomes.
9. New employees receive an orientation that includes specific performance expectations for the clients they will serve.
10. The organization has a supervisory/leadership development process in place.
11. Staff at all levels know exactly how they will be evaluated on their next performance evaluation.
12. Supervisors are comfortable providing feedback and coaching to direct reports, and know which performance items to discuss during each supervisory session.
13. Employees feel they are treated fairly in salary, incentives, and other recognition of their performance.
14. Staff from all levels are part of the organization's quality improvement process.
15. Program participants have a way to express positive/negative feedback regarding their experiences with program services.
16. Job descriptions reflect specific duties and skills needed for excellent services that yield positive client outcomes.
Score: 14-16: Super! 10-13: You're Close! 5-9: Help! 0-4: Emergency!